Last updated: 10 November 2026
DHEE DX (“we”, “us”) respects your privacy. This policy explains what information we collect when you use our website, book tests, and view reports, and how we protect it.
Information we collect
- Account and contact details: name, email, phone number and address.
- Booking details: the tests, packages or scans you book, your preferred date and time, and the patient’s name, age and gender.
- Health information: test results and reports prepared for you.
- Payment information: handled by our payment provider. We do not store your card details.
- Website usage: pages visited, device and browser type, through cookies and similar tools.
How we use it
- To process your booking, collect your sample, perform the test and deliver your report.
- To send booking updates, report-ready alerts and payment receipts.
- To improve our services and keep our website secure.
- To meet legal and medical record-keeping requirements.
Who can see your reports
Your reports are stored securely and are visible only to you after you log in to your account, and to authorised laboratory staff. We do not sell your personal or health information.
Sharing
We share information only with service providers who help us run the service (for example payment and messaging providers), with your referring doctor when you ask us to, or when the law requires it.
Keeping your data safe
We use secure connections, access controls and regular backups. No system is completely risk free, so please keep your password private.
Your choices
You can view and update your details in My Account. You may ask us to correct or delete your information, subject to medical record-keeping rules.
Cookies
We use cookies to keep you logged in, remember your cart and understand how the site is used. You can control cookies in your browser settings.
Contact
Questions? Write to care@dheelabs.com or use our Contact Us page.