Terms and Conditions

Last updated: 10 November 2026

By using the DHEE DX website and booking our services you agree to these terms.

Our services

We offer laboratory tests, health packages and imaging scans. Test details, preparation steps and prices shown on the website are for guidance and may change. Final details are confirmed at booking.

Booking

  • You must provide correct patient details and a valid phone number and email.
  • A booking is confirmed once you receive a confirmation. Time slots are subject to availability.
  • Home sample collection is available only in our service area. If you enter a PIN code outside it, you can choose to visit the lab instead.
  • Please follow the preparation instructions (for example fasting). Incorrect preparation can affect results.

Prices and payment

Prices are in Indian Rupees and include applicable taxes unless stated. Payment is taken through the options shown at checkout.

Reports

Reports are made available in your account once ready. Report times shown are estimates. Reports must be reviewed by a qualified doctor. Nothing on this website is medical advice.

Cancellations and refunds

Please see our Refund and Cancellation Policy.

Your account

You are responsible for keeping your login details safe and for activity under your account.

Limits of liability

We take care to perform tests accurately, but results depend on the sample provided and on medical factors. To the extent the law allows, our liability is limited to the amount you paid for the service.

Changes

We may update these terms from time to time. The date at the top shows the latest version.

Contact

Questions? Write to care@dheelabs.com or use our Contact Us page.

Ready when you are.

Book a test, schedule a home collection, or talk to our team — whatever you need next.